You will also still have control of your device and have the ability to end the remote support session at any time. After entering this information, you will be connected to the technical support representative so he or she can see your screen and control your device. If you are on the phone with a representative and do not have this link, you will need to start the Bomgar Customer Client app and enter the URL and session key provided by the support representative. Using Bomgar, end-users will be able to permit the representative to fully view and control their device for the fastest possible resolution of their issues.This support client should be downloaded only at the direction of a support desk representative using Bomgar whom you have solicited for technical support on your Android device.Upon installing the Bomgar support client, return to the web page you came from and click the link to start the support session. The Bomgar app allows end-users to receive secure technical support from a support representative using Bomgar, the worldwide leader in secure, appliance-based remote support. The Bomgar Customer Client app for Samsung supports end-users running Samsung devices (smartphones and tablets) with Android version 2.3 and newer.

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